Privacy Policy

Last updated: 27 March 2026

This Privacy Policy explains how CardioNova Health SRL ("CardioNova", "we", "us", or "our") collects, uses, discloses, and protects your personal data when you visit or make a purchase from cardionovaplus.com (the "Website"). We are committed to handling your information in a lawful, fair, and transparent way.

1. Who We Are

CardioNova Health SRL is the company behind the Cardio Nova product, a food supplement in capsule form designed to support normal heart and cardiovascular function. We operate the Website to provide information about our products and to enable online purchasing.

2. Information We Collect

We collect information that you provide directly to us and information that is collected automatically when you use our Website.

2.1 Information You Provide Directly

Account and order information: name, email address, billing and shipping address, phone number, order details, and payment-related information (processed via secure third-party payment providers).
Contact and support: information you include when contacting us via forms, email, or other communication channels (e.g., questions, feedback, or complaints).
Newsletter and marketing: email address and preferences when you subscribe to our newsletter or marketing communications.

2.2 Information Collected Automatically

When you browse or interact with our Website, we may automatically collect:

Technical data: IP address, browser type and version, device identifiers, operating system, and approximate location (country or city level).
Usage data: pages visited, time and date of visit, time spent on pages, clicks, and navigation paths.
Cookies and similar technologies: small data files placed on your device to remember your preferences and help us improve the Website (see Section 7).

3. How We Use Your Information

We use your personal data only for specific and legitimate purposes, and where we have a legal basis to do so. We generally use your data to:

Process and deliver your orders, including payment processing, shipping, and order confirmations.
Provide customer support and respond to your inquiries or requests.
Send you service-related communications (e.g., about your order or changes to our terms and policies).
With your consent, send you newsletters and marketing communications about Cardio Nova and related offers. You can opt out at any time.
Improve and personalize your experience on the Website, including remembering your preferences.
Maintain the security and integrity of our Website, prevent fraud, and comply with legal obligations.

4. Legal Bases for Processing (EU/EEA Users)

If you are located in the European Union/European Economic Area, we process your personal data based on the following legal grounds:

Contract: to fulfill our contract with you, for example to process and deliver your order.
Consent: for example, when you sign up for our newsletter or agree to non-essential cookies. You may withdraw your consent at any time.
Legitimate interests: to operate, improve, and secure our Website, and to understand how users interact with our services, provided that these interests do not override your rights.
Legal obligation: to comply with applicable laws, such as tax and accounting rules.

5. How We Share Your Information

We do not sell your personal data. We may share your information with:

Service providers: trusted third parties who help us operate the Website and provide our services, such as payment processors, courier and logistics companies, email service providers, and IT/hosting providers. They are allowed to process your data only as necessary to provide their services to us and must protect it.
Professional advisers: such as lawyers, accountants, or auditors, where needed for our business operations and legal compliance.
Authorities and law enforcement: where required by law or to protect our rights, safety, or property, or the rights, safety, or property of others.
Business transfers: in connection with any merger, sale, or transfer of assets, your personal data may be transferred to the new owner, subject to this Privacy Policy or a similar one.

6. International Data Transfers

Your information may be processed in countries outside of your own, including countries that may not provide the same level of data protection as your home jurisdiction. Where required by law, we will implement appropriate safeguards, such as standard contractual clauses approved by the European Commission, to protect your personal data.

7. Cookies and Similar Technologies

We use cookies and similar technologies to operate and improve our Website. Cookies are small text files stored on your device when you visit a website.

7.1 Types of Cookies We Use

Strictly necessary cookies: required for the functioning of the Website, such as keeping items in your cart.
Performance and analytics cookies: help us understand how visitors use our Website so we can improve it.
Preference cookies: remember your choices, such as language or region.
Marketing cookies: may be used to show you relevant offers and measure the effectiveness of our advertising, where applicable.

7.2 Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Website and your shopping experience.

8. Data Retention

We keep your personal data only for as long as necessary for the purposes for which it was collected, including to meet legal, accounting, or reporting requirements. For example:

Order and transaction data are generally kept for the period required by tax and accounting laws.
Customer support communications are kept for a reasonable time to help us respond to any follow-up questions.
Marketing-related data is kept until you unsubscribe or ask us to delete it, or for a period required by applicable law.

When we no longer need your data, we will securely delete or anonymize it.

9. How We Protect Your Information

We use appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures may include encryption, secure hosting environments, restricted access, and staff training. However, no system can be completely secure, and we cannot guarantee absolute security of your information.

10. Your Rights

Depending on the laws in your country or region (for example, GDPR in the EU/EEA), you may have some or all of the following rights:

Access: to request a copy of the personal data we hold about you.
Rectification: to request correction of inaccurate or incomplete data.
Erasure: to ask us to delete your data in certain circumstances.
Restriction: to ask us to limit the processing of your data in certain cases.
Data portability: to receive your data in a structured, commonly used, and machine-readable format, where technically feasible and legally required.
Objection: to object to processing based on our legitimate interests, including direct marketing.
Withdraw consent: where processing is based on your consent, you may withdraw that consent at any time, without affecting the lawfulness of prior processing.

To exercise your rights, please contact us using the details in Section 12. We may need to verify your identity before responding to your request.

11. Children’s Privacy

Our Website and products are intended for adults. We do not knowingly collect personal data from children under the age required by local law (for example, 16 in some EU countries). If you believe a child has provided us with personal data, please contact us so we can delete that information.

12. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you can contact us at:

CardioNova Health SRL
Website: cardionovaplus.com
Email: [email protected]

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make changes, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.